1. What are the OPD timings of Suraksha Nursing Home?
Our OPD is open from Monday to Saturday, 9:00 AM to 7:00 PM. Emergency services are available 24x7 for all days.
2. Is Suraksha Nursing Home open on Sundays?
The hospital building and emergency services are available 24x7 including Sundays. However, OPD consultations are available Monday to Saturday. Some specialist departments may have limited Sunday availability — please call to confirm.
5. What documents are required at the time of registration?
You will need to carry a valid government-issued photo ID (Aadhaar card, PAN card, Voter ID or Passport), previous medical records or prescriptions if any, and your insurance card if availing cashless treatment.
6. Do you provide ambulance services?
Yes, Suraksha Nursing Home provides 24x7 ambulance services. Please call our emergency helpline at 88087 21977 for immediate ambulance assistance. We have both Basic Life Support (BLS) and Advanced Life Support (ALS) ambulances available.
3. How can I book an appointment?
You can book an appointment by calling us at 88087 21977, visiting our website's Book Appointment page, or walking in directly to our OPD reception. Online booking is available 24x7 through our website.
4. Can I consult a doctor online?
Yes, Suraksha Nursing Home offers teleconsultation services for follow-up appointments and general health queries. Please contact our helpline at 88087 21977 to schedule a teleconsultation with your preferred doctor.
A1. Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment by calling our helpline at 88087 21977 at least 2 hours before the scheduled time. Walk-in patients do not need prior cancellation.
11. Can I get a health check-up package?
Yes, we offer various comprehensive health check-up packages for individuals and corporates including Basic Health Check-up, Executive Health Check-up, Senior Citizen Package, and Cardiac Risk Assessment. Please visit our reception or call us for package details and pricing.
T1. What specialist departments are available?
Suraksha Nursing Home offers 15+ specialities including General Medicine, Cardiology, Neurology, Orthopedics, Pediatrics, Gynecology, Dermatology, ENT, Ophthalmology, Urology, Gastroenterology, Pulmonology, Psychiatry, Oncology, and Nephrology.
T2. Do you provide post-surgery care?
Yes, we provide comprehensive post-operative care including wound management, physiotherapy, dietary counselling, and follow-up consultations. Our nursing staff monitors patients 24x7 during inpatient stay.
7. What insurance plans are accepted?
We are empanelled with leading TPAs and insurance companies including Star Health, Medi Assist, HDFC Ergo, Bajaj Allianz, Care Health Insurance, FHPL, Raheja QBE, Niva Bupa, Ericson TPA, and many more. Please visit our TPA & Insurance page for the complete list.
8. How do I avail cashless treatment through insurance?
To avail cashless treatment, bring your insurance card and a valid photo ID at the time of admission. Our insurance desk team will verify your policy, get pre-authorization from your TPA/insurance company, and guide you through the entire cashless process.
9. What payment methods are accepted?
We accept all major payment methods including cash, credit/debit cards (Visa, MasterCard, RuPay), UPI (PhonePe, Google Pay, Paytm), net banking, and insurance/TPA cashless payments. EMI options are also available for select procedures.
10. Is parking available at the hospital?
Yes, Suraksha Nursing Home has ample free parking space available for patients and visitors. There is dedicated parking for two-wheelers, four-wheelers, and a reserved area for patients with disabilities.
12. Are visiting hours allowed for inpatients?
Yes, visiting hours for inpatients are from 10:00 AM to 12:00 PM and 5:00 PM to 7:00 PM daily. Only two visitors are allowed per patient at a time. ICU and NICU visiting hours are restricted and require prior permission from the treating doctor.
F1. Is food/canteen available for patients and attendants?
Yes, we have an in-house cafeteria on the ground floor serving hygienic, affordable meals for patients and their attendants. Separate dietary meals are prepared for inpatients as per doctor's instructions.
