How we collect, use and protect your personal and health information
Suraksha Nursing Home respects your privacy. This policy explains what personal information we collect through this website and at the hospital, why we collect it, who we share it with, and the choices you have.
1. Information we collect
Information you give us - your name, age, gender, mobile number, email address, city, preferred department or doctor and the reason for your visit, when you book an appointment or send us a message through this website.
Health information - symptoms, diagnosis, investigation results, prescriptions, treatment notes and billing records created while you receive care at the hospital.
Technical information - your IP address, browser type, pages viewed and the time of your visit, collected automatically by our web server and analytics tools.
2. Why we use it
- To confirm and schedule your appointment and to contact you about it.
- To provide medical care, maintain your medical record and arrange follow-up.
- To raise bills and process insurance or TPA claims on your behalf.
- To answer enquiries sent through the contact form.
- To meet legal, statutory and regulatory requirements, including notifiable disease reporting.
- To improve this website and the services we offer.
3. Who we share it with
We do not sell your personal information. We share it only where it is needed:
- with the doctors, nurses and staff involved in your care;
- with diagnostic laboratories, imaging centres and referral hospitals when your treatment requires it;
- with your insurer or TPA when you ask us to process a cashless or reimbursement claim;
- with regulatory or government authorities where the law requires disclosure;
- with service providers who host this website or send appointment messages on our behalf, under an obligation of confidentiality.
4. How we protect it
Access to patient records is limited to authorised staff. Our website is served over an encrypted HTTPS connection, administrative access is password protected, and physical records are stored in restricted areas. No system can be guaranteed completely secure, but we work to protect your information against loss, misuse and unauthorised access.
5. How long we keep it
Medical records are retained for the period required by applicable medical-records regulations, and longer where a matter is under legal or insurance consideration. Appointment requests and contact-form messages are retained only as long as needed to deal with them and for our internal records.
6. Cookies
This website uses cookies to keep your session working correctly and to understand how visitors use the site. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.
7. Your choices
- You may ask for a copy of your medical record in accordance with hospital procedure.
- You may ask us to correct information that is factually wrong.
- You may ask us to stop sending non-essential messages such as health camp announcements.
To make a request, contact us using the details on our Contact Us page. We may need to verify your identity before acting on it.
8. Children
Appointments for a patient under eighteen must be requested by a parent or legal guardian, who is responsible for the information provided.
9. Changes to this policy
We may update this policy as our services or the law change. The version published on this page is the current one.
10. Contact us
If you have a question or concern about how your information is handled, please contact us through our Contact Us page and ask for the person responsible for medical records.